Canadian Mental Health Association Grey Bruce now has a single phone number to access all of its local mental health and addiction services and programs.
Community members can now access all 16 CMHA Grey Bruce locations and programs at 519-371-3642 or toll free 1-888-451-CMHA (2642).
CMHA Grey Bruce CEO Clark MacFarlane says in a statement improving access to services was a major goal when CMHA Grey Bruce, G & B House and HopeGreyBruce Mental Health & Addiction Services merged in 2018.
βAll three organizations had their own independent phone systems and cumulatively over 65 different phone numbers. Multiple access points made it confusing for clients,β says MacFarlane.β With this new system in place, CMHA Grey Bruce can provide better support to clients by navigating them to the most appropriate service with just one call, which is a significant improvement to the access to service for those we serve.β
MacFarlane says feedback about the new single phone number from staff and callers to CMHA Grey Bruce has been positive.