Saugeen Shores councillors have deferred a decision to accept a one-year deal from the operators of the concession canteen at the Plex.
Councillor Jami Smith says she couldn't support the recommendation to extend the lease by a year.
She says she views the Plex as a "gateway" to many visitors coming to the municipality for various events and tournaments.
Smith says for that reason the service of a concession stand needs to be available more consistently.
She states she's hearing dissatisfaction from community members about the canteen not being open during some events.
According to a report to councillors, operators Tom and Nadine Montgomery say financially it's difficult to open when user groups don't schedule games back to back, along with outside food and drink being brought in by users.
Also limited resources in the small canteen space at the Southampton Coliseum makes it difficult to provide adequate service.
The Montgomerys have requested that the Coliseum operation be closed unless there is a tournament going on.
Many councillors were not happy with that request and wondered if someone else could take over the Southampton site.
Deputy Mayor Don Matheson agrees it's a tough thing to work but it's been done in the past and can be done again.
Vice Deputy Mayor Mike Myatt says the canteens need to be open and called for a deferral of the contract approval so town staff could talk further with the operators.