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Monday, December 18, 2017

Hanover Service Review Is In.

Hanover | by Kevin Bernard  

It has 32 recommendations in it, with the promise of 180 thousand dollars in savings annually.

The results are in from Hanover’s first ever Service Delivery Review. 

It is the culmination of over six months of review, consultation and evaluation. 

The Service Delivery Review provides 32 recommendations with the promise of 180 thousand dollars in savings annually, and potential revenues increases of 40 thousand a year as well. 

Consultant Ian Smith says public consultation was key piece of the core service and operational review, this included: staff and council workshops, stakeholder meetings, as well as a public survey for both residents and non residents of Hanover. 

Smith says the goal of the review was to find efficiencies and savings within Hanover’s core services and operations.

The report identifies of number of potential opportunities for service improvements and savings including: 

-reducing hours of operations for the P&H Centre to better reflect demand, 

-consolidating programs and services with County and surrounding municipalities,

-selling off excess parkland, 

-maximizing advertising opportunities from Town spaces, 

-extending the arena ice season to increase revenue, 

-eliminating per diems to committee members,

-establishing a dedicate Human Resource position …..


Mayor Sue Patterson says the report will serve as a guide over the next few years as Hanover moves forward.

She says staff will prioritized the recommendations adding that it may take 2 to 3 years to implement the recommendations.

The public survey portion of the report also provided Hanover with a passing grade in the eyes of residents.

85% of respondents rated their quality of life in Hanover as excellent or good.

79% responded that they are satisfied or very satisfied with Hanover services.

Nearly two thirds (63%) of respondents are satisfied or very satisfied with the value for money they perceive for the services Hanover delivers.

Areas for potential improvement include: road maintenance, business retention, recreational programming and customer service.

Other notable low satisfaction services included: community engagement, arts and culture, tourism, animal control, by-law enforcement, transit, building permitting, and land and town planning.

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