The Long Term Care Act has made changes so staff and residents of any facility can speak out.
But administrators at the two facilities in Bruce County have concerns management is not being heard.
The administrator of the Brucelea Haven in Walkerton, Eleanor McEwan says on January 5th, the Ministry of Health came to her facility to look into four complaints.
McEwan told Bruce County Councillors on Thursday the visitors talked to staff and to residents which she believes is the right thing to do.
However, the management and team leaders were not interviewed at all, but instead given the results of the ministry's findings with no recourse.
Besides McEwan the administrator at Gateway Haven in Colpoy's Bay, Charles Young, has experienced the same thing.
South Bruce Mayor Bill Goetz calls the new system pretty heavy handed.
He says he doesn't know how anyone could make a decision on an issue with only half the story.
The concerns will be brought up with provincial officials.
The nature of the complaints at the two facilities were not divulged but will be shared with council at a future date.